Customer Service

First-rate Support

Northpointe’s highest priority is to deliver top-quality service to clients. Over the years, Northpointe has expanded and improved its customer-support services to respond better to client needs.

Customer Portal

Our online self-service customer support web sites includes online support ticket submission and tracking.

Online Knowledge Base

Northpointe's online, searchable knowledge base is the place to find user guides, release notes, product improvement feedback, and more.

User Conference

We host an annual user conferences and regional seminars on various topics throughout the year.

Annual Customer Survey

The annual customer satisfaction survey assesses overall satisfaction in key areas of training and implementation services, account management, product functionality and customer care.

Quarterly Newsletter

Northpointe publishes a quarterly newsletter to keep you informed of all activities, product releases, and other information.

Detailed Documentation

Our user guides and other documentation is online and can be accessed through the customer portal.

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